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• Step 5: Establish a System/Process for Analyzing, Reviewing, and Reporting Performance Data 

• Step 6: Establish a System/Process for Using Performance Information to Drive Improvement 

• Maintaining a Performance-Based Management Program 


2: Establishing an Integrated Performance Measurement System 

• Understanding Performance Measurement 

• Establishing an Integrated Performance Measurement System 

• Choosing a Performance Measurement Framework 


Establishing and Maintaining a Performance-Based Management Program 1 

• Developing Performance Measures—Getting Organized 

• Developing Performance Measures—Sample Approaches 

• Maintaining an Integrated Performance Measurement System 


3: Establishing Accountability for Performance 

• The Concept of Accountability 

• Establishing Accountability for Performance 

• Accountability Tools 


4: Collecting Data to Assess Performance 

• Determining Data Needs 

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