A group of internal
consultants can closely monitor and work with external consulting firms. This would ensure better delivery,
quality, and overall operating relationships.
External firms providing
consulting services have a dichotomy in priority. The health of the external firm is in aggregate more
important than that of their client (though of course the health of their client can have a direct impact on
their own health).
Disadvantages
-
The internal consultant
may not bring the objectivity to the consulting relationship that an external firm can.
-
An internal consultant
also may not bring to the table best practices from
other corporations. A way to mitigate this issue is to recruit experience into the group and/or proactively
provide diverse training to internal consultants.
-
Where the consulting
industry is strong and consulting compensation high, it can be difficult to recruit
candidates.
-
It is often difficult to
accurately measure the true costs and benefits of an internal consulting group.
-
When financial times get
tough, internal consulting groups that have not effectively demonstrated economic value (costs vs.
benefits) are likely to face size reductions or reassignment.
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